Returns & Warranty
Return eligibility, warranty coverage, and replacement procedure.
Returns
Returns require prior approval and RMA authorization. Items must be returned in original condition within 7–14 days of delivery unless otherwise stated. Special-order, software, custom-configured or non-cancelable items are not returnable.
Warranty Coverage
Warranty varies based on product grade:
- New retail items follow manufacturer warranty terms.
- Refurbished, renewed or unused pull items carry limited GBN warranty unless specified.
- OEM warranty status is not guaranteed unless clearly stated.
Exclusions
Warranty does not cover improper installation, misuse, electrical damage, firmware updates, or compatibility issues arising from third-party equipment.
Replacement / Credit
Defective items verified under warranty may be repaired, replaced or credited at GBN’s discretion. Warranty does not cover incidental or operational losses.
Return Shipping
Return freight is normally buyer’s responsibility unless agreed otherwise. International customers must handle customs clearances or duties on returned goods.